Gambling Disputes or How to Defend Your Rights?

Where to write a complaint against a bookmaker in order to receive your winnings and hold BS accountable for violations?

Violation of the player’s bookmaker’s rights is a serious event that significantly reduces the confidence rating in such a company, and can become a good reason for criminal prosecution of a fraudster. But in order for the fact of deceiving players to become known to the competent authorities and the gaming community, it must be correctly and timely reported. To protect their rights, each player must know where to complain to the bookmaker and what actions the BS may cause to file a complaint against it.

Rules of the game

All betting rules between the bookmaker and the player are public in nature and must be published in the public domain on the BS website. If the shop did not familiarize the player with all the conditions of the game, then this is a cause for complaint.

The rules are determined by:

• user identification procedure;
• currency of the bet, its minimum size and order of crediting;
• the procedure and amount of payments at bets;
• bookmaker commissions;
• description of various types of games.

The rules must also indicate that the bookmaker does not have the right to change the odds for an online sports bet that has already been paid by the player. Each rule provides liability for the player: if their actions are unscrupulous, the BS has the right to apply sanctions (void bets, impose penalties, etc.).

However, in none of the official rules there is a section on the liability of BS, in case it commits an offense in relation to the player. Therefore, if this still happened, then you need to be prepared to write complaints about the BS to third-party organizations. But first, you can try to establish a connection with the support service of the bookmaker.

Many bettors, especially inexperienced ones, do not think about the brand reputation where they opened an account. They do not study company policy, do not read the user agreement, use dummy data or play on arbs in those shops that are aggressively struggling with arbitrage bettors.

Companies make the rules in such a way that the truth will always be on the side of the bookmaker. Incorrect data was indicated during registration — get a lock, replenish the account from the card of a friend or grandmother — forget about paying the win. A bunch of examples, only no one learned to draw conclusions.

It’s another matter when the bettor registered and verified the account according to all the rules, put a couple of hundred dollars in the account and a month later, having played 10,000, they decided to cash the amount, but were refused. The support service refers to fictitious documents, terminates the dialogue and blocks the client’s account. What to do in such a situation?

How to get feedback from BS

If it happened that your rights were violated (the bet was not accepted, the prize was not paid, the odds were changed after the bet was paid), then first of all you should try to resolve this dispute directly with the bookmaker.

To prove their innocence, the player needs to form a package of screenshots with fixing events of violation, and accompany screenshots with a detailed description. Each legal website has information on how to get in touch with the support service (contact phone number and email address).

Phone calls are the best tool for getting timely information in case of technical problems. If the dispute concerns the results of the game and payments, then, most likely, a telephone conversation with the support service will not help much. The player must form a written complaint and send materials to the email address of the support service.

The form for such complaints is not established by law and in fact the player can formulate requirements at their discretion. But the complaint will look more convincing if you specify the following information in it:

• player account number;
• game number and date;
• bet amount;
• paid odds for the game;
• win size;
• circumstances of withdrawal of winnings.

Controversial situations are different, so the information in the complaint must be given taking into account the real circumstances in which the player’s rights were violated. And be sure to provide evidence. The more facts confirming the violation, the player can prove, the higher their chances of defending their rights.

Forecast complaints

Today, paid predictions for the game are very popular among players, using which the player gets more chances to win on bets.

If you made a bet on forecasts that turned out to be wrong, to file a complaint about a poor-quality service is absolutely useless. Even if the advertising of forecasts refers to 100% wins, it is almost impossible to admit that the seller of services acted in bad faith. Such a lawsuit is likely to end not in favor of the player.

Where to complain about a bookmaker?

Bookmakers who value their reputation will never limit an honest player. Controversial issues arise with mid-level companies in both the legal and offshore segments. You need to understand right away that there are no organizations that will restore cut bet limits. Complaints can be filed only for incorrect calculation of the bet, non-payment of winnings and unlawful blocking of the account.

For example, when rebranding betting because of the “raw” software of the companies, many complaints arose: from incorrect calculation of bets and taxes to illegal blocking of accounts. Legal betting is regulated by a self-regulatory organization of bookmakers, which imposes severe fines on operators for unlawful actions against bettors.

The network runs information projects that act as mediators in controversial situations. In extreme cases, you can resort to the help of a lawyer.

EGBA licensee bodies that issued permits for the company’s activities will help resolve disputes with brands. Most of all, brands are afraid of the authoritative resource SPORTSBOOK REVIEW, where you need to send a complaint in English.

How to make a complaint?

No need to immediately flog a fever and write to all authorities. If a compromise cannot be found with the support service of the company, then only you need to resort to the help of a lawyer or regulatory authority.

As a rule, there is a special form on the websites accepting complaints where they are asked to detail the complaint and attach screenshots of the correspondence with the support service.