How to Complain about the Bookmaker Correctly?

On the bookmaker market, there are enough honest companies and scammers. Scammers know hundreds of tricks to refuse to pay a win or to block an account.

With brands that value reputations, things are different. They pay out winnings and constructively resolve disputed issues.

The causes of disputes with bookmakers

Many betters, especially the inexperienced, do not think about the reputation of the brand, where they opened an account. They do not study the company’s policy, do not read the user agreement, use fictitious data or play on sure bets in those shops that aggressively fight arbitrage bets.

Companies make the rules in such a way that the truth will always be on the side of the bookmaker. You specified incorrect data when registering – get a lock, replenish the account with a friend’s or grandmother’s card – forget about paying the winnings. There are a lot of examples, but no one has learned to draw conclusions.

Another thing is, when the bettor registered and verified the account according to all the rules, put into the account a couple of thousand dollars and a month later, after playing 10 000 decided to cash out the amount, but was refused. The support service refers to dummy documents, terminates the dialog and blocks the client account.

What to do in this situation?

Bookmakers who value a reputation will never limit an honest player. Controversial issues arise with mid -level companies in both the legal and offshore segments. At once it is necessary to understand that there are no organizations that will restore the cut bets limits. Complaints can be submitted only for incorrect calculation of the bet, non-payment of winnings and illegal account blocking.

For example, with the rebranding of domestic betting due to the “raw” software companies, there were a lot of complaints: from incorrect calculation of the bet and tax to unlawful blocking of accounts. Legal betting is regulated by a self-regulating organization of bookmakers, which imposes strict penalties on operators for illegal actions against bettors. The network employs information projects that act as intermediaries in disputed situations.

In solving disputes with foreign brands, the EGBA licensee’s authorities will issue permits for the company’s activities. Most foreign brands are afraid of the authoritative resource Sportsbook Review, where you need to send a complaint in English.

How to draw up a complaint?

Do not immediately blame the fever and write to all instances. If a compromise can’t be found with the support of the company, then only need to resort to the help of a lawyer or supervisory authority.

As a rule, the sites that receive complaints have a special form, where they are asked to detail the complaint and attach screenshots of correspondence with the support service.